Complaints Procedure

At Pearl Dental Practice, we take complaints seriously. We aim to resolve concerns quickly, courteously and at the point they arise where possible, and to learn from every complaint.

How to complain

Please contact: Atta Khan, Principal Dentist, Email: [email protected]. We prefer written complaints (letter or email) so we can investigate thoroughly, but we will accept complaints in any format and provide reasonable adjustments on request.

What happens next

• We acknowledge receipt within 3 working days and provide a copy of this policy.
• We investigate and aim to respond within 10 working days. If we need more time, we’ll explain why and provide a new timescale.
• Our final response will set out what we found and any actions taken to put things right or to prevent recurrence.

Records and learning

We log all complaints and use insights to improve our service and staff training.

If you remain dissatisfied

• Parliamentary and Health Service Ombudsman (PHSO) – for NHS complaints in England. www.ombudsman.org.uk
• Dental Complaints Service – for private dental care. www.dentalcomplaints.org.uk
• General Dental Council (GDC) – professional conduct. www.gdc-uk.org

Address for correspondence: 1531 Stratford Road, Hall Green, Birmingham, B28 9JA.